DELIVERIES & ORDERS
When will I receive my order?
Your order will be shipped within 24 to 48 hours. Delivery will take between 5 and 11 days.
How do I get my tracking number?
If you have not received a tracking number for your order, please contact the following email address: contact@boutique-serpent.com
My order is not complete.
Due to our different distribution networks located in various places depending on the product type, we may ship your packages separately. If you ordered more than one product, if you receive the first one, the next will arrive slightly later.
I have not received my order / I wish to return my order
Customer satisfaction is our top priority.
Contact us by email at contact@boutique-serpent.com or via our contact form : our team will do everything possible to meet your expectations and find a positive solution as quickly as possible.
SECURITY
What payment methods do you accept?
We offer secure shopping through the Shopify Payments platform. We accept payments via major credit cards (American Express, Apple Pay, Visa, Mastercard, PayPal, and other major credit cards). However, we do not accept checks, money orders, or bank transfers.
Is my information secure?
We offer secure shopping through the Shopify Payment platform, which allows payment via major credit cards (American Express, Apple Pay, Cartes Bancaires, MasterCard, PayPal, Visa) . Transactions are secured using the SSL data encryption protocol.
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